Terms & Conditions
Version 1: March 21
1.0 Agreement
1.1 All customers are to sign a Client Consent Form before any client can be accepted.
1.2 By accepting your appointment you are agreeing to adhere to all Terms and Conditions laid out by Boomers Groomers.
2.0 Consultation
2.1 On your first visit to Boomers Groomers, please allow 10-15 minutes for a consultation to discuss your pets welfare, temperament and the grooming requirements for that day. All customers are required to sign a customer record and consent card. A photograph pre and post grooming may be taken for comparison of ‘before’ and ‘after’ pictures, and may be used on our Facebook Page or website with your permission.
3.0 Well Being Check
3.1 A general ‘visible’ health check takes place prior to any groom. Whist bathing or grooming if we find anything that we think you should be concerned about we will inform you when you collect your pet.
4.0 Fleas
4.1 If you think that your pet has fleas, or you suspect them, or if you know that you have them, DO NOT bring your pet to the salon. You must treat them at home and only then after a period of a few days can your grooming request take place. You can call for a consultation regarding this problem.
4.2 If your pet is found to have FLEAS when they come to the grooming salon, there will be an automatic charge of £50 added to your bill. When your pet comes with fleas we have to bath it in flea shampoo along with every other animal that comes in that day, and then we have to ‘deep clean’ and spray the salon to kill any fleas that have escaped, and prevent their eggs developing and to maintain salon hygiene.
5.0 Vaccinations, Fleas and Worming Treatments
5.1 All pets must be up-to-date with vaccinations, worm and flea treatments prior to grooming unless having flea treatment on the day of the groom.
6.0 Full Groom
6.1 Grooming is a basic requirement for your animal and is a major part of ownership. Pet’s need physical maintenance. Regular grooming is vital to health and comfort.
6.2 The price given on the website or on the phone is an estimated price for the breed and your requirements. We will discuss the pricing when you bring the animal and after consultation. Dogs which require additional time due to the condition of their coat or are difficult to handle, will incur an additional charge. We reserve the right to alter the price given these circumstances.
Anal Glands
6.3 We do NOT empty anal glands. This is a veterinary procedure.
Ear Plucking
6.4 We do not pluck ears, unless there are lose hairs that gently come away from the ear when rubbed. Ear plucking is painful for the dog and can further irritate an ear canal already prone to irritation and lead to ear problems that may not have occurred otherwise. Seek advice from your vet regarding ear plucking.
Shaving Policy
6.5 It is the OWNERS duty of care towards their pet to maintain their pets coat from day one of ownership – either by grooming the pet themselves or committing to professional grooming.
6.6 We will ATTEMPT to de-mat or comb out a couple of knots in a coat only if we feel that the animal will not suffer pain, and the procedure will take a few minutes. If it will take longer or is too much then we will shave the area(s) involved. Shaving the coat is quicker and gentler on the animal. Many animals are traumatised by unnecessary hours of de-matting, putting them off grooming for life. We consider shaving an act of kindness. See our shaving policy.
7.0 Safety
7.1 Health and Safety is our priority for both groomer and pets during the grooming process. You must inform us prior to grooming if your pet has previously bitten someone, is aggressive , has been muzzled previously during grooming or any other questionable behavioural instances. Owners will be held liable for any bites or scratches and the damage caused to the groomer, loss of working days and wages and will also be expected to pay prescription charges or other charges incurred from any injuries. Any property damage caused your pets will also be chargeable. We will stop the grooming process if we feel your pet’s behaviour is compromising his safety or ours, and you will be requested to collect your pet finished or not. The full charge of the groom could apply.
8.0 Anti-Social or Difficult Dogs
8.1 If your pet is aggressive during grooming, jumping around, or attempting to bite it may be muzzled as a last resort, and attached to a grooming arm for the safety of themselves and others. It may be removed from the grooming area and placed in a secure cage to prevent danger to others. It will be released when you personally come to collect it and you remove it from the cage. Dogs that are uncontrollable will be sent home and the full grooming charge will be made. Under the Welfare of Animals Act (2006) we will not force your pet to undergo a grooming session.
8.2 Under the Dangerous Dogs Act (2014) you may be prosecuted if your dog is out of control in a public or private place, and this includes a grooming salon.
9.0 Veterinary Care
9.1 You authorise us that if your pets health causes concern or they become ill or if the services of a veterinarian are required, to obtain treatment at your expense if you are not contactable.
10.0 Distressed/Elderly Dogs/Collection Times
10.1 If your pet becomes particularly distressed, your pet will be taken outside for a toilet break and then it will be given a rest period. This may pro-long the overall grooming time period. Elderly dogs are welcome at your own risk. They are always given extra time and great care and kindness extended. Our estimated finishing times are just that – an estimate. You may have to wait a short while if your pet is not totally ‘finished’ upon your arrival.
11.0 Puppies
11.1 If you would like us to groom your puppy, it must have had all its vaccinations. If it hasn’t yet been vaccinated it will not be groomed until one week after the last vaccination is given. The price depends on the size of the dog and not it’s age.
12.0 Sick Animals
12.1 No animal will be groomed if they are obviously sick
13.0 Cancellations, missed appointments and deposits
13.1 24 hours notice (minimum) is required when cancelling an appointment, otherwise the FULL COST will be charged. Please either visit, telephone or text. We are more than happy to reschedule.
13.2 If you fail to show up for your appointment and have not cancelled or re-scheduled the full cost of the groom will be payable. No further appointment will be given to you until this fee is paid in full. Our appointments are always full and by not turning up you have lost us wages for the groomer and wasted an appointment that someone on our cancellation list would have been grateful for.
14.0 Customer Complaints
14.1 When you collect your pet and you see your grooming result, you will be pleased with the result and your ‘fluffy’ will look and smell gorgeous. Please advise us before you leave the salon if you would like the face, tail or whatever slightly tweaked or shorter etc so that we can do this straight away. This is never an issue and we would rather you say there and then so we can tweak at that time.
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